Due to high demand there is currently up to 3 working days delay on processing orders.
High shipping volumes are causing some delays. Please allow extra time.

ABNOBA PET STORE UPDATE

 
I have had several enquiries asking if we are still open.
 
Due to the Covid-19 pandemic we are experiencing large increases in order volumes and delivery delays from all carriers.
 
For online business we will continue with business as usual as long as the courier companies keep collecting from us and delivering, so please don't worry.
 
At this time to enable us to process all orders on time we are not able to comment on individual orders our phone lines are not stop and we are unable to answer all of the calls coming in. We are running a 3 working day processing on all orders but most orders are being shipped in a shorter time frame.
 
Please respect that we are working 14+ hours each day to fulfil the increased orders coming in and ringing or messaging to complain orders have not arrived on time is not helping us at all we are shipping on time but understandably there will be delays with some orders being delivered Royal mail are stretched to the max with staff in isolation we are getting post as late as 7:30pm so please don't knock royal mail in this crisis.
 
Our suppliers are also stretched and deliveries not arriving on time and some are upto week and a half late so some items may be cancelled if we are not given estimated delivery dates within a timely manner or orders part shipped and the rest to follow.
 
Please check status of your order and follow the tracking where available.
 
Current delays within the Royal Mail network are running at:
 
Special delivery - next day but not guaranteed by 1pm
1st Class - up to 2 day delay
2nd Class - up to 6 day delay
 
Sincere apologies if your order is delayed, we are working as fast as we can. Please also remember that these delays may increase as more people are going into isolation.
 
I hope this clarifies any confusion in these difficult times.
 
Abnoba Pet Store

Shipping/Collection Info

Where do we deliver:

Abnoba Pet Store delivers orders all over the UK & we are now available to ship most items worldwide.

We are currently updating location & cost for international postage. If your location is not listed Please email us for delivery costs. We will weigh all items to give you the best shipping option for your location.

How much will it cost UK Only:

In order to to keep our prices as competitive as possible shipping is calculated by the weight of the products selected. This way whatever the size of your order we can give you the best possible price, to view delivery charges simply add your items to your shopping basket. This will NOT commit you to purchace simply add or remove items to see adjusted postage. Please note that the delivery charges shown apply to UK mainland postcodes only. Customers located in the Scottish Highlands, Northern Ireland and Islands will be contacted prior to despatch to confirm if any additional carriage costs are applicable to the order.

How long will it take for order to be received UK:

We aim to ship orders out within the same or next working day of receiving. *Please note at busy periods this can take 48 Hours..

FIRST CLASS AND SPECIAL DELIVERIES - These orders are processed as a priority and we will try for them to leave the same working day if purchased at least 2 hours before closing

What happens if you are not in UK:

If you are not in, then your parcel may of been left with a neighbour or will be returned to your local Post Office Collection Centre or Courier’s depot. The courier will often leave a calling card with deatils of where your parcel is and contact numbers. You can take the calling card to your local Post Office or Courier depot to collect you parcel -Please remember to take proof of identity with you as your item will not be given to you without it. Otherwise you can contact Royal Mail or Courier and request a re-delivery date.

SUMMER OPENING HOURS 2020 - We will open reduced days starting from May 21st 2020 Through September 2020 All orders placed from Thursday 2pm will be processed on the following Monday (Friday our office will be closed)

Monday - 9am - 2pm

Tuesday - 9am - 2pm

Wednesday - 9am - 2pm

Thursday - 9am - 2pm

Friday - 9am - 12pm / May 21st 2020 Through September 2020 fridays we will be closed