Unfortunately we are currently unable to ship outside of the uk due to extended delays by our carriers
Delivering to You
We make it a priority to send out orders as quickly as we can, and we dispatch over 98% of orders within 24 hours (Monday-Thursday) and almost 100% within a 3 working days. If we feel that we are unable to meet this commitment we will contact you (usually by email) to let you know when you can expect your goods to be dispatched.
Deliveries within the UK
Most UK orders are delivered by Royal Mail, DPD, or Hermes, and once you have entered your address and postcode information (or signed in), you will be presented with one or more delivery options.
'Standard' delivery will usually be Royal Mail 2nd Class/Royal Mail 48, Hermes (typically 3+ days), and DPD for heavier items.
'First Class' delivery will usually be Royal Mail 1st Class/Royal Mail 24, Hermes, and DPD (typically 1-3 days).
Special Delivery will usually be Royal Mail Next day (By 1pm) DPD next day for heavier items
We may opt to use an alternative carrier for your order without prior notice.
We regret that due to carrier policy, delivery surcharges may apply to larger and/or heavier deliveries to the Highlands and Islands, Northern Ireland, Isle of Man, and Scilly Isles.
Please note: These are not guaranteed delivery services, and delivery times will vary according to the delivery services available in your area, busy periods, etc. A signature may be required, and if one cannot be obtained you may need to collect or arrange redelivery through your local depot. You can provide an alternative delivery address when viewing your basket or at the checkout if that is more convenient.
Deliveries outside of the UK
Some items, such as some suppliments, heavy items over 2kg and sagewash cannot be sent internationally.
If your order weighs less than 2Kg it will be delivered by Royal Mail Air Mail (typically 5-10 working days to most of Europe, longer for other regions) . A signature will almost always be required. Delivery times vary by country and by carrier, and we will do our best to advise you.
Delivery charges cannot be calculated automatically for international orders over 2Kg, however, if you have multiple items in basket we suggest you split orders to get shipping quotes.
Delayed Delivery
Whilst every effort will be made to get your order to you as quickly as possible, we regret that we are unable to guarantee that delivery will be made by a certain date or special event. Goods returned on this basis will be refunded minus postage costs incurred.
After dispatch, delivery times are the responsibility of the carrier and may vary from region to region or during peak periods (we have no control over this). Most items sent within the UK are delivered within 3 days of dispatch, however, if your goods have not arrived within 5 working days (8 working days for international items), you may wish to contact us. We regret that we are unable to consider an item 'lost' until 15 working days (3 weeks) after dispatch for UK orders, and up to 30 working days (6 weeks) after dispatch for international orders, at which time we would be happy to send replacement items or issue a full refund.
Goods returned to us by the carrier due to an unsuccessful delivery attempt, or failure to collect your goods from the local depot after a delivery attempt (eg, no-one available to sign for the delivery) may be subject to additional postage charges, including any fees levied by our carrier for the return. Carriers only hold undelivered goods for a short period (usually, but not always, 1 week), so we recommend that you arrange re-delivery or collection as soon as possible. If items are returned to us refunds are made minus outgoing postage costs.
If you have any further questions about delivery, please contact us.
Delivery Charges
P&P is based on total order weight, and the UK region or country to which your order is to be delivered.
When you first visit our store, it is assumed that your order will be delivered to an address within the UK Mainland (excluding Scottish Highlands), and delivery prices are applied on that basis. When you view your basket or go to the checkout, and enter your address information, delivery may be recalculated accordingly.
For UK orders, your postcode must be correctly formatted for P&P to be calculated correctly.
If we cannot automatically calculate your delivery charges, you will see a message to that effect at the checkout.
The most common reasons are:
- Your UK postcode is incorrect, or is incorrectly formatted (please note the spacing in the examples above)
- Your non UK order is too heavy (over 2Kg)
- We do not deliver to your country
Please contact us as we would be happy to work with you to resolve the problem.
Order Not Received
Although we dispatch orders as soon as we can, they can sometimes be delayed in transit. We have no control over this, but we will always do what we can to help, and offer the following advice.
When we use Royal Mail or Hermes for your order (mostly, but not always, larger items), we provide them with your email address, and they send tracking numbers and links to you automatically. By using their tracking systems, you will be better able to predict when your order will be delivered, or see where it is in the delivery cycle.
We dispatch the majority of orders through Royal Mail and Hermes. If your order has not arrived within a reasonable time, please check with your neighbours and contact your local sorting/delivery office regularly to see if they are holding it for you for any reason. A contact card should be left if Royal Mail ( but not always since Covid) if they are unable to leave a parcel at your address, but these cards can occasionally be missed, particularly if they are accompanied by a pile of leaflets and flyers. Regular checking will prevent your order being returned to us, and causing further delays.
Problems are rare, but inevitably they do happen occasionally. We appreciate your patience.
Returning your items
If you would like to return your item(s) to us, you are welcome to do so and can post them to the address on your Invoice/Delivery Note. Please retain proof of posting.
We ask that you let us know in advance if you can, and package them securely so that they arrive undamaged. Please also include a note that explains who you are, your order number, and how you would like us to handle your return (whether you would like a refund or an exchange, for example). A copy of your Invoice/Delivery note would be fine.
It would also help us to know why you are returning your item(s), but this is entirely optional.
We cannot accept returns of 'Special Order' bespoke items,
Supplied Damaged
Or very short dated stock unless item is listed as short dated in listing.
Not sure what to do? Please contact us.
OPENING HOURS
We are currently opening on reduced days. All orders placed from Thursday 2pm will be processed on the following Monday (Friday our office will be closed)
Monday - 9am - 2pm
Tuesday - 9am - 2pm
Wednesday - 9am - 2pm
Thursday - 9am - 2pm
Friday - Closed
Saturday - Closed
Sunday - Closed
Bank Holidays - Closed